We aim to provide efficient and reliable delivery services for orders placed on ghjiubo.com.

1. Shipping Fees

Unless otherwise stated on the website, shipping is free.

2. Order Processing Time

After an order is successfully placed, we generally arrange dispatch in the order in which purchases are received. Orders are usually processed within approximately 3 working days.

3. Estimated Delivery Time

Estimated delivery time is approximately 7-10 working days after dispatch. Delivery times are estimates only and may vary depending on destination, carrier operations, statutory holidays, weather conditions, customs clearance, or other circumstances outside our reasonable control.

4. Delivery Instructions

Please provide an accurate delivery address and contact phone number when placing your order. When receiving goods, you should inspect the package on delivery and confirm:

a) the outer packaging is intact;

b) the quantity matches your order;

c) the shipment appears complete.

If the outer packaging is clearly damaged or opened, you may refuse delivery where appropriate.

Where someone other than the purchaser accepts the package at the delivery address, that acceptance will be treated as proof of delivery.

5. Delivery Issues

If delivery cannot be completed due to insufficient or incorrect information, the parcel may be held by the delivery provider for a limited period. If no response is received after contact is attempted, the order may be returned and refunded in accordance with our policies.

6. Shipping and Return Support

For shipping-related questions, please contact service@mail.ghjiubo.com.

Customer Service Hours: 09:00-18:00